Policies

COVID-19 DISCLAIMER

As the COVID-19 pandemic continues, we want you to know that ChesterHill is aware of the ongoing concerns, and are committed to maintaining the safety of our staff and customers.

As required by government regulations and subject to change, ChesterHill may be operating under reduced hours. To ensure customer and staff health and safety, PPE will be worn by staff while handling all products. 

Shipping may also be suspended to certain countries, with our shipping partner restricting its services. We will strive to keep our customers notified of any issues. If you are having any trouble with shipping, please reach out to our customer service team at support@chesterhillwatches.com.

General Information

By using this website or accessing any of ChesterHill's online properties, you are agreeing and consenting to the following policies, terms and conditions. Unless expressly permitted by ChesterHill in writing, you may not reproduce, distribute, display, sell, create derivative works from, or otherwise exploit this site or any content within the site, including the commercial use of any information provided on the site. All material, content, and trademarks are owned by ChesterHill.

Payments and Charges

When an order is placed on chesterhillwatches.com and payment is confirmed, you will receive a notification confirming the order and the billing details.

All Canadian orders are subject to GST (5% tax) and applicable provincial taxes, assessed based on the shipping address of your order. When ordering from ChesterHill internationally, your order may also be subject to import duties and/or taxes. ChesterHill is not responsible for any charges that are incurred from customs, duties, or taxes whatsoever.

ChesterHill offers free worldwide shipping for all products.

ChesterHill reserves the right to amend prices and policies on the website at any time. 

To request a modification or cancellation to your order, please contact support@chesterhillwatches.com as soon as possible. Once an order is processed, ChesterHill is not responsible for ensuring that it can be modified or cancelled prior to shipment. However, orders that have not yet been shipped may be cancelled and refunded so that you may place a revised order with the correct items. 

Security

For all orders, ChesterHill offers the option to checkout with PayPal. When using PayPal or PayPal Express Checkout, all personal and credit card information is transmitted through PayPal's secure connection.

Orders placed with a credit card without the use of PayPal are processed through Shopify Payments. Shopify meets all Payment Card Industry Data Security Standard requirements, and transactions processed through Shopify Payments benefit from increased controls around credit card data and protection against credit card fraud.